Bugs found in Supportwave for iOS
Supportwave is a comprehensive IT management platform that empowers users to efficiently manage their workforce, devices, networks, and applications from a single interface. It provides businesses with access to a vast network of skilled IT experts who can address IT requests promptly and effectively.
The platform offers advanced remote monitoring and management (RMM) capabilities, ensuring a secure and seamless IT infrastructure. With Supportwave, you can enhance your business operations through on-demand support, optimizing your IT efficiency and reducing downtime.
Supportwave caught our attention with its wide range of useful features, so we decided to take a closer look at how well they actually work. Here’s what we found!
Infinite loading spinner appears post-expert booking
Severity:
Major
Precondition:
The user has created an account.
Steps to Reproduce:
- Navigate to the “What can we help you with?” page.
- Select “Computer support.”
- Select “On-Site support.”
- Click the “View all” button.
- Enter any data in the “Your address” field.
- Click “Save location.”
Environment:
iPhone 13 Pro, iOS 17.4.1
Actual Result:
Nothing happens; the endless loading spinner appears on the screen.
Expected Result:
The booking process should be completed.
App crash after account deletion
Severity:
Major
Precondition:
The user has created an account.
Steps to Reproduce:
- Navigate to the Profile page.
- Click on “Personal Information.”
- Click the “Delete Account” button.
- Click “Yes” to confirm.
- Enter any required data and click the “Delete Account” button again.
Environment:
iPhone 13 Pro, iOS 17.4.1
Actual Result:
The app crashes.
Expected Result:
The app should not crash; the user should be logged out.
No validation on "Mobile Number" field
Severity:
Minor
Precondition:
The user has opened the app.
Steps to Reproduce:
- Click the “Sign Up” button.
- Click the “Mobile Number” field.
- Enter “0966666666666666666666666666666.”
- Fill in all other fields with valid data.
- Click the “Create Your Account” button.
Environment:
iPhone 13 Pro, iOS 17.4.1
Actual Result:
The account is created; there’s no validation.
Expected Result:
A validation message for an incorrect phone number should be displayed.
During testing, I encountered several major issues like app crashes, infinite loading, and a lack of proper validation. I suggest conducting regression testing after each release and incorporating phone number codes in the mobile input field to avoid these problems.
