No bugs found in Userlike SaaS
Userlike
Userlike is a GDPR-compliant chat solution trusted by over 20,000 customers, offering no-code automation and chatbot features.
The platform assists businesses in cultivating and nurturing customer relationships, generating leads, enhancing satisfaction, and optimizing service efficiency.
Our QA engineers manually tested the Userlike platform and were pleasantly surprised by its compelling quality. Great job!
3
browsers used
26
hours spent testing
>100
test cases run
0
bugs found
No bugs found after adding image for profile photo
Precondition:
The user has created an account.
Steps to Reproduce:
- Navigate to the https://www.userlike.com/en/dashboard/profile/settings page.
- Click the “Upload” button.
- Choose the image.
- Click the “Open” button.
Environment:
MacOS – 13.2.1
Firefox v. 111.0.1
Safari v. 16.3
Chrome v. 108.0.5359.124
Expected Result:
The image has been added successfully.
Actual Result:
Bug not found.
BUG EXAMPLE:
No bugs found after customizing "Conversations" table
Precondition:
The user has created an account.
Steps to Reproduce:
- Visit the https://www.userlike.com/en/umc/#/conversations page.
- Scroll to the right of the table page.
- Click on the “Table” icon.
- Click on the checkboxes for “Date,” “Status,” “Topic,” and “Assignee.”
Environment:
MacOS – 13.2.1
Firefox v. 111.0.1
Safari v. 16.3
Chrome v. 108.0.5359.124
Expected Result:
The table’s fields change correctly.
Actual Result:
Bug not found.
BUG EXAMPLE:
No bugs found after deleting operator
Precondition:
- The user has created an account.
- The user has created an operator.
Steps to Reproduce:
- Visit the https://www.userlike.com/en/dashboard/um/team/operator/overview page.
- Click the “Delete” icon for the operator.
- Click the “Delete” button.
Environment:
MacOS – 13.2.1
Firefox v. 111.0.1
Safari v. 16.3
Chrome v. 108.0.5359.124
Expected Result:
The operator has been successfully removed from the list.
Actual Result:
Bug not found.
BUG EXAMPLE:
No bugs found after checking URL for "Callback API" field
Precondition:
The user has created an account.
Steps to Reproduce:
- Navigate to the https://www.userlike.com/en/dashboard/um/addon/api page.
- Click on the “Callback API” field.
- Enter “123456789012”.
Environment:
MacOS – 13.2.1
Firefox v. 111.0.1
Safari v. 16.3
Chrome v. 108.0.5359.124
Expected Result:
The user encounters the error message “Enter a valid URL”.
Actual Result:
Bug not found.
BUG EXAMPLE:
No bugs found after editing "Push macros"
Precondition:
The user has created an account.
Steps to Reproduce:
- Visit the https://www.userlike.com/en/dashboard/um/chattools/push/overview page.
- Click the “Edit” icon for the first push macro.
- Click the “Name” field.
- Enter the text “test”.
- Click the “Update push” button.
- Click the “Ok” button.
Environment:
MacOS – 13.2.1
Firefox v. 111.0.1
Safari v. 16.3
Chrome v. 108.0.5359.124
Expected Result:
Push macros have been successfully updated.
Actual Result:
Bug not found.
BUG EXAMPLE:
No bugs found after exporting "Macros"
Precondition:
The user has created an account.
Steps to Reproduce:
- Navigate to the https://www.userlike.com/en/dashboard/um/chattools/macro/overview page.
- Click the “Export Macros” button.
- Open the exported file.
Environment:
MacOS – 13.2.1
Firefox v. 111.0.1
Safari v. 16.3
Chrome v. 108.0.5359.124
Expected Result:
Macros have been exported successfully, and the file opens with the correct data.
Actual Result:
Bug not found.
No bugs found after cloning "Macros"
Precondition:
The user has created an account.
Steps to Reproduce:
- Visit the https://www.userlike.com/en/dashboard/um/chattools/macro/overview page.
- Click the “Clone” icon for the first macro.
- Update the cloned macro.
- Click the “Update Macro” button.
- Click the “OK” button.
Environment:
MacOS – 13.2.1
Firefox v. 111.0.1
Safari v. 16.3
Chrome v. 108.0.5359.124
Expected Result:
The cloned macro was successfully created and updated.
Actual Result:
Bug not found.
No bugs found after adding macro group
Precondition:
The user has created an account.
Steps to Reproduce:
- Navigate to the https://www.userlike.com/en/dashboard/um/chattools/macro/group/overview page.
- Click the “+ Add group” button.
- Click the “Name” field.
- Enter the text “Test”.
- Click the “Description” field.
- Enter the text “Test”.
- Click the “+ Create Group” button.
- Click the “OK” button.
Environment:
MacOS – 13.2.1
Firefox v. 111.0.1
Safari v. 16.3
Chrome v. 108.0.5359.124
Expected Result:
The macro group has been successfully created.
Actual Result:
Bug not found.
No bugs found after updating API token
Precondition:
The user has created an account.
Steps to Reproduce:
- Visit the https://www.userlike.com/en/dashboard/um/chattools/api page.
- Click the “Update” icon for the API token.
- Click the “Reset” button.
Environment:
MacOS – 13.2.1
Firefox v. 111.0.1
Safari v. 16.3
Chrome v. 108.0.5359.124
Expected Result:
The API token has been successfully updated.
Actual Result:
Bug not found.
No bugs found after updating role
Precondition:
The user has created an account.
Steps to Reproduce:
- Navigate to the https://www.userlike.com/en/dashboard/um/team/role/overview page.
- Scroll down to the bottom.
- Click the “Settings” icon for the “owner” role.
- Scroll down to the bottom.
- Update the “Contact capabilities” fields.
- Click the “Update role” button.
- Click the “Ok” button.
Environment:
MacOS – 13.2.1
Firefox v. 111.0.1
Safari v. 16.3
Chrome v. 108.0.5359.124
Expected Result:
The owner role has been successfully updated.
Actual Result:
Bug not found.
The Userlike app appears stable and reliable, offering a wide range of functions. No issues were encountered during testing.
No Bugs Found!
We tried to find bugs in this product but failed to spot any. While we still believe no software is 100% free of bugs, this app contains no critical or apparent defects that could negatively impact the user experience. 
