Bugs found in Viktor&Rolf
Established in 1993 by Viktor Horsting and Rolf Snoeren, Viktor&Rolf is a celebrated high-end fashion brand known for its audacious Haute Couture and unique glamor.
For over 20 years, the brand has presented iconic collections during Paris Fashion Week, exuding boldness and surreal contrasts since its first Spring/Summer 1998 Haute Couture collection. The website provides a seamless experience to explore and engage with their innovative, boundary-pushing creations.
Can bugs spoil the user experience? Absolutely. Read on to discover more details about the Viktor&Rolf bugs we found – our QA professionals always ensure that flaws are kept to a minimum.
Impossible to create new account
Severity:
Critical
Precondition:
The user is on the “Sign-In” form.
Steps to Reproduce:
- Click the “Not a member? Sign up” button.
- Fill in the form with valid data.
- Click the “Create account” button.
Environment:
Google Chrome Version 118.0.5993.70
Microsoft Edge Version 118.0.2088.46
Firefox 118.0.2
Actual Result:
Nothing happens; an error “Uncaught error: No type of CustomerUserError found in the schema” appears in the console.
Expected Result:
The new account should be created successfully.
Possible to add out-of-stock item to cart
Severity:
Critical
Precondition:
The user is on the page of the product that has an out-of-stock size.
Steps to Reproduce:
- Select the out-of-stock size.
- Ensure that the button labeled “Out of stock” is disabled.
- Attempt to click on the disabled “Out of stock” button.
Environment:
Google Chrome Version 118.0.5993.70
Microsoft Edge Version 118.0.2088.46
Firefox 118.0.2
Actual Result:
It’s possible to add the out-of-stock item to the cart.
Expected Result:
The user should be unable to add the out-of-stock item to the cart.
Item added to wishlist isn’t displayed on “Wishlist” page
Severity:
Major
Precondition:
The user has already added some items to the cart.
Steps to Reproduce:
- Navigate to the cart.
- Click on the heart icon next to the added item to add it to the “Wishlist”.
- The number of items on the “Wishlist” icon has been increased.
- Navigate to the “Wishlist” page.
Environment:
Google Chrome Version 118.0.5993.70
Microsoft Edge Version 118.0.2088.46
Firefox 118.0.2
Actual Result:
The item just added from the cart is not displayed on the “Wishlist” page.
Expected Result:
The item should be successfully added to the “Wishlist” from any page.
404 error after clicking on “Viktor&Rolf” icon in Account Details tab
Severity:
Major
Precondition:
The user is on the “Sign-In” form.
Steps to Reproduce:
- Follow the “Account Details” link.
- Click on the “Viktor&Rolf” icon to navigate to the main page of the website.
Environment:
Google Chrome Version 118.0.5993.70
Microsoft Edge Version 118.0.2088.46
Firefox 118.0.2
Actual Result:
The 404 error is displayed after clicking on the “Viktor&Rolf” icon in the “Account Details” tab.
Expected Result:
The main page of the website should be displayed.
"This site can’t be reached" page is displayed after following links of wedding stores
Severity:
Major
Precondition:
The user is on the “Find a Store” page (https://www.viktor-rolf.com/find-a-store).
Steps to Reproduce:
Scenario 1:
- Scroll down to the Ukraine section.
- Expand the section.
- Follow the website link (http://www.novias-wedding.com/).
Scenario 2:
- Scroll down to the China – Beijing/Chendgu/Shenyang/Shanghai – NORA RÊVE Bridal and More section.
- Expand the section.
- Follow the website link (http://www.norareve.com/).
Environment:
Google Chrome Version 118.0.5993.70
Microsoft Edge Version 118.0.2088.46
Firefox 118.0.2
Actual Result:
The “This site can’t be reached” page is displayed after following some links of the wedding stores on the “Find a Store” page.
Expected Result:
The page should open successfully.
No validation messages for invalid email/password inputs on “Sign In/Reset Password” forms
Severity:
Major
Steps to Reproduce:
Scenario 1:
- Navigate to the “Sign-In” form.
- Enter an invalid email and password.
- Click on the “Login” button.
Scenario 2:
- Navigate to the “Forgot Password” form.
- Enter the email address of a non-registered user.
- Click the “Reset Password” button.
Environment:
Google Chrome Version 118.0.5993.70
Microsoft Edge Version 118.0.2088.46
Firefox 118.0.2
Actual Result:
Scenario 1: No validation messages are displayed.
Scenario 2: There are no validation messages displayed for invalid email/password inputs on the “Sign In/Reset Password” forms.
Expected Result:
Scenario 1: Validation messages for invalid data should be displayed.
Scenario 2: The validation message for a non-existing email address should be displayed.
“Added to basket” notification disappears after adding product to basket
Severity:
Major
Precondition:
The user is on the products list page (e.g., WOMEN | Viktor&Rolf (viktor-rolf.com)).
Steps to Reproduce:
- Open any item from the list.
- Click the “Add to Bag” button.
Environment:
Google Chrome Version 118.0.5993.70
Microsoft Edge Version 118.0.2088.46
Firefox 118.0.2
Actual Result:
The “Added to basket” notification immediately disappears after adding a product to the basket.
Expected Result:
The pop-up should not disappear immediately. The user should be able to review the pop-up and click the appropriate button.
Applied “Color” filter isn’t visible in filters section
Severity:
Major
Precondition:
The user is on the products list page (e.g., WOMEN | Viktor&Rolf (viktor-rolf.com).
Steps to Reproduce:
- Click on the “Filters” button.
- Select one of the colors in the “Colors” section.
- Click on the “Apply Filters” button.
Environment:
Google Chrome Version 118.0.5993.70
Microsoft Edge Version 118.0.2088.46
Firefox 118.0.2
Actual Result:
The applied “Color” filter is not visible in the filters section.
Expected Result:
All applied filters should be visible and displayed on the filtered page.
"Size" section includes irrelevant size values for chosen product category
Severity:
Major
Precondition:
The user is on the following page: WOMEN | Viktor&Rolf (viktor-rolf.com).
Steps to Reproduce:
- Click on the “Filters” button.
- Observe the “Size” section.
Environment:
Google Chrome Version 118.0.5993.70
Microsoft Edge Version 118.0.2088.46
Firefox 118.0.2
Actual Result:
The “Size” section includes size values that are not relevant to the chosen product category.
Expected Result:
The “Size” section should display sizes that are relevant to the chosen product category.
Size values aren’t sorted properly on “Filters” page
Severity:
Major
Precondition:
The user is on the following page: WOMEN | Viktor&Rolf (viktor-rolf.com).
Steps to Reproduce:
- Click the “Filters” button.
- Observe the size values.
Environment:
Google Chrome Version 118.0.5993.70
Microsoft Edge Version 118.0.2088.46
Firefox 118.0.2
Actual Result:
Size values are not sorted properly on the “Filters” page (the clothes sizes are mixed with shoe sizes).
Expected Result:
Size values should be sorted by clothes sizes first, then by shoe sizes.
"Make an inquiry" and "Find a store" buttons are truncated
Severity:
Minor
Precondition:
The user is on the following page: https://www.viktor-rolf.com/product/tulle-rose-dream-gown.
Steps to Reproduce:
- Scroll down.
- Observe the “Make an inquiry” and “Find a store” buttons.
Environment:
Google Chrome Version 118.0.5993.70
Microsoft Edge Version 118.0.2088.46
Firefox 118.0.2
Actual Result:
The “Make an inquiry” and “Find a store” buttons are truncated.
Expected Result:
The buttons should be displayed properly.
Some menu items are overlapped by background image
Severity:
Minor
Precondition:
The user is on the main page of the website https://www.viktor-rolf.com/.
Steps to Reproduce:
- Observe the menu items.
Environment:
Google Chrome Version 118.0.5993.70
Microsoft Edge Version 118.0.2088.46
Firefox 118.0.2
Actual Result:
“Mariage” and “Haute Couture” menu items are overlapped by the background image.
Expected Result:
The labels should be visible.
Impossible to change location and currency
Severity:
Minor
Precondition:
The user is on the main page of the website: https://www.viktor-rolf.com/.
Steps to Reproduce:
- Scroll down to the footer.
- Click the Global (EUR) dropdown list.
- Observe the content of the pop-up window.
Environment:
Google Chrome Version 118.0.5993.70
Microsoft Edge Version 118.0.2088.46
Firefox 118.0.2
Actual Result:
The text suggests the possibility to change the location and currency, but the user is unable to do so.
Expected Result:
The requirements should be checked to determine if the user should be able to change the location and currency. If not, the text should be updated accordingly.
During testing, I discovered several issues related to the main functionality, such as creating new accounts, adding products to the cart/wishlist, and validation problems. I recommend conducting regression testing on the website to identify and address all existing issues.
