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Bugs Found in Hunter SaaS

› Bug Crawl›Bugs Found in Hunter SaaS

Hunter

Hunter SaaS provides a platform for email outreach, offering tools to find, verify, and manage email contacts. It integrates with common tools like Google Sheets and various CRMs.

The platform’s features extend beyond simple email lookup. It includes campaign composition, follow-up scheduling, and detailed performance reports, facilitating a comprehensive outreach process.

Our SaaS testing team was intrigued by the Hunter platform’s extensive features and decided to put it to the test. We found several bugs, from picture attachment issues to plugin inconsistencies. Let’s dive into our Bug Crawl report and see how these findings affect the system and what can be done to refine the user experience.

hunter.io

Empty email sent when clicking icon to add picture to reply letter

Severity:

Critical

Precondition:
  1. Log in to your Hunter account.
  2. Connect the mailbox to the Hunter account.
  3. Add at least one lead with an email for which there is access.
  4. Log in to the mailbox account you use as a lead.
Steps to Reproduce:
  1. Open the Hunter account.
  2. Click on the ‘Leads’ button in the top menu.
  3. Click on the created lead.
  4. Click on the ‘Send an email’ button.
  5. Fill in the fields:
    • Subject.
    • Compose your email.
  6. Click on the ‘Send’ button.
  7. Open the mailbox account of the lead to whom the message was sent.
  8. Open the email that was sent from your Hunter account.
  9. Click on the ‘Reply’ button.
  10. Enter text for the reply letter.
  11. Click on the ‘Send’ button.
  12. Go back to Hunter account.
  13. Click on the ‘Campaigns’ button in the top menu.
  14. Click on the ‘Inbox’ button.
  15. Click on the email reply.
  16. Scroll down to the ‘Reply to…’ field.
  17. Click on the icon to add a picture to the letter.
Environment:

Windows 10 Pro
Chrome v.114.0.5735.134, Firefox v.114.0.1, Microsoft Edge v.114.0.1823.51

Actual Result:

When clicked on the icon to add a picture to the reply letter, an empty email is sent.

Expected Result:

When clicked on the icon to add a picture to the reply letter, the ‘Upgrade’ button should appear, and the option to go to the Upgrade page. An empty message should not be sent.

Hunter plugin fails to recognize sales email listed in website footer

Severity:

Major

Precondition:

Log in to your Hunter account.

Steps to Reproduce:
  1. Click on the account icon in the upper right corner.
  2. Click on the ‘Account’ button.
  3. Click on the ‘Add-ons’ button.
  4. Find the browser you are using from the list.
  5. Click on the ‘Install’ button.
  6. Once the plugin is added to your browser, go to the website https://qawerk.com/.
  7. Click on the plugin icon while on the QAwerk page.
  8. Review the emails found.
  9. Collapse the plugin.
  10. Scroll to the bottom of the QAwerk page.
Environment:

Windows 10 Pro
Chrome v.114.0.5735.134, Firefox v.114.0.1, Microsoft Edge v.114.0.1823.51

Actual Result:

The Hunter plugin does not recognize the sales email that is listed in the footer of the site.

Expected Result:

The plug-in should recognize all emails publicly available on the Internet.

There are no attachments in incoming e-mail

Severity:

Major

Precondition:
  1. Log in to your Hunter account.
  2. Connect the mailbox to the Hunter account.
  3. Add at least one lead with an email for which there is access.
  4. Log in to the mailbox account you use as a lead.
Steps to Reproduce:
  1. Open the Hunter account.
  2. Click on the ‘Leads’ button in the top menu.
  3. Click on the created lead.
  4. Click on the ‘Send an email’ button.
  5. Fill in the fields:
    • Subject.
    • Compose your email.
  6. Click on the ‘Send’ button.
  7. Open the mailbox account of the lead to whom the message was sent.
  8. Open the email that was sent from your Hunter account.
  9. Click on the ‘Reply’ button.
  10. Enter text for the reply letter.
  11. Add an attachment to the email.
  12. Click on the ‘Send’ button.
  13. Go back to Hunter account.
  14. Click on the ‘Campaigns’ button in the top menu.
  15. Click on the ‘Inbox’ button.
  16. Click on the email reply.
Environment:

Windows 10 Pro
Chrome v.114.0.5735.134, Firefox v.114.0.1, Microsoft Edge v. 114.0.1823.51

Actual Result:

There are no attachments in the incoming e-mail.

Expected Result:

Attached files should be displayed in the incoming e-mail.

Number of searches displayed by Hunter plugin does not correspond to real number of searches

Severity:

Major

Precondition:
  1. Register a new account.
  2. Log in for the first time.
Steps to Reproduce:
  1. Click on the account icon in the upper right corner.
  2. Click on the ‘Account’ button.
  3. Click on the ‘Add-ons’ button.
  4. Find the browser you are using from the list.
  5. Click on the ‘Install’ button.
  6. Once the plugin is added to your browser, go to the website https://qawerk.com/.
  7. Click on the plugin icon while on the QAwerk page.
  8. Go to the website https://redwerk.com/.
  9. Click on the plugin icon while on the Redwerk page.
Environment:

OS: Windows 10 Pro
Chrome v.114.0.5735.134, Firefox v.114.0.1, Microsoft Edge v. 114.0.1823.51

Actual Result:

The Hunter plugin’s display of the number of searches is inconsistent with the actual number of searches performed. Without visiting other links, 4 extra searches were counted. When 2 visits were made, the displayed number of searches was 6; when 3 visits were made, the displayed number of searches was 7.

Expected Result:

The actual number of searches performed should be displayed.

Number of searches displayed by Hunter plugin does not correspond to real number of searches

Guide tip is displayed in wrong place

Severity:

Minor

Precondition:
  1. Register a new account.
  2. Log in for the first time.
Steps to Reproduce:
  1. Click on the ‘Bulks’ button in the top menu.
  2. Click on the ‘Domain Search’ button.
  3. Click on the ‘Tutorial’ button.
  4. Close the tab that was open and return to the website.
  5. Click on the ‘Start’ button.
Environment:

Windows 10 Pro
Chrome v.114.0.5735.134, Firefox v.114.0.1, Microsoft Edge v. 114.0.1823.51

Actual Result:

The guide tip is displayed in the wrong place.

Expected Result:

The guide tip should be displayed on the ‘+ New bulk’ button.

Guide tip is displayed in wrong place

Microsoft Edge browser icon is missing

Severity:

Trivial

Precondition:

Register a new account.

Steps to Reproduce:
  1. Log in for the first time.
  2. Click on the ‘Search’ button in the top menu.
Environment:

Windows 10 Pro
Microsoft Edge v.114.0.1823.51

Actual Result:

The Microsoft Edge browser icon is missing.

Expected Result:

The browser icon should be displayed.

Microsoft Edge browser icon is missing

Some guide prompts are missing ‘Next’ button

Severity:

Trivial

Precondition:
  1. Register a new account.
  2. Log in for the first time.
Steps to Reproduce:
  1. Click on the ‘Campaigns’ button in the top menu.
  2. Click on the ‘Tutorial’ button.
  3. Close the tab that was open and return to the website.
  4. Click on the ‘Start’ button.
  5. Click on the ‘Next’ button.
Environment:

Windows 10 Pro
Chrome v.114.0.5735.134, Firefox v.114.0.1, Microsoft Edge v.114.0.1823.51

Actual Result:

Some guide prompts are missing a ‘Next’ button.

Expected Result:

Each step of the guide prompts should contain a ‘Next’ button.

I found several issues with the Hunter platform, including empty emails and plugin inconsistencies. When performing further testing, I recommend evaluating both functional and non-functional requirements.
Iryna, QA engineer

Iryna, QA engineer

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