Bugs found in Freshdesk SaaS
Freshdesk is an award-winning cloud-based customer service software that enables businesses to delight their customers with remarkable support.
Freshdesk focuses on cross-functional team collaboration and its Omnichannel Suite provides the best, most intuitive support across multiple channels including email, phone, live-chat, and social media. Freshdesk is recommended by leading industry experts and trusted by more than 50,000 businesses.
Our QA team decided to give Freshdesk a manual quality assurance test to help them eliminate any bugs that hinder smooth software performance. Let’s see what we’ve got!
User cannot create account using email address
Severity:
Major
Precondition:
The user is on the following page: https://test9307.freshdesk.com/support/login.
Steps to Reproduce:
- Click the “Sign up with us” link.
- Click the “Full name” field and type a valid name.
- Click the “Full name” field and type a valid email address.
- Pass the captcha.
- Click the “Register” button.
Environment:
Windows x64
Chrome v. 108.0.5359.125 (Official Build) (64-bit)
Actual Result:
The “Uncaught TypeError” appears.
Expected Result:
The user should be signed up.
User cannot receive reminder email
Severity:
Major
Precondition:
- The user has created an account.
- The user opens the “Freshdesk Support Desk” app.
Steps to Reproduce:
- Click the “Forgot helpdesk URL?” link.
- Click the ”Email address” field and type a valid email address.
- Click the “Submit” button.
Environment:
iPhone 13Pro iOS 16.1.1
Actual Result:
The pop-up message appears: ”We’re unable to send a reminder email at this time”.
Expected Result:
A reminder email should be sent to the user’s email.
User cannot go back to previous page
Severity:
Minor
Precondition:
- The user has created an account.
- The user is on the following page: https://testqqq12355.myfreshworks.com/.
Steps to Reproduce:
- Click the “Freshdesk Omnichannel” element in the “Explore Freshworks Products” section.
- Click the “Back” arrow.
- Reload the page and click the “Back” arrow.
Environment:
Windows x64
Chrome v. 108.0.5359.125 (Official Build) (64-bit)
Actual Result:
Nothing happens after clicking the “Back” arrow. The user has to reload the page to fix this issue.
Expected Result:
The previous page should be loaded.
Nothing happens after user clicks “Analytics” button
Severity:
Minor
Precondition:
- The user has created an account.
- The user is on the following page: https://test9307.freshdesk.com/a/dashboard/default.
Steps to Reproduce:
- Click the ”Analytics” button.
Environment:
Windows x64
Chrome v.108.0.5359.125 (Official Build) (64-bit)
Actual Result:
Nothing happens after the user clicks the ”Analytics” button.
Expected Result:
The “Analytics” page should be opened.
During the testing process I managed to catch several major bugs related to registration and password recovery, as well as a couple of minor UI bugs. An effective recommendation would be to increase the number of test cases for authentication and run regression testing after every release.
