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Bugs‌ ‌found‌ ‌in‌ Universal Orlando Resort ‬for iOS

› Bugs‌ ‌found‌ ‌in‌ Universal Orlando Resort ‬for iOS
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Universal Orlando Resort™

4.8
Download on the Apple Store Logo Download on the Google Play Logo

Universal Orlando Resort is an application that replicates the Orlando resort of the same name. With this app, visitors can eliminate the stress of waiting in long queues to use a service. App users can easily join the Virtual Line to use any attraction within the park.

You can discover dining venues and order food directly from the app. The Universal app also provides interactive maps to guide you through the attractions and the Universal CityWalk feature.

Besides, you can add your favorite tasks to a wishlist and pay for tickets with your virtual wallet. On the latest version of the Universal Orlando Resort App, visitors can interact about their experiences at the location.

Our QA specialists tested this app for bugs and here is the detailed report from our testing.

1 downloads
305.9K ratings
  • April 22, 2021
www.universalorlando.com
The app stops working after pressing the 'Create account' button if the text fields are not filled
SEVERITY:

Major

PRECONDITION:

No account has been created yet.

STEPS TO REPRODUCE:
  1. Launch the app.
  2. Press ‘Menu’ in the top left corner.
  3. Press ‘Sign In’.
  4. Press ‘Create an account’.
  5. Do not fill in the fields. Scroll down and press ‘Create account’.
  6. Observe a loading animation that does not end.
ENVIRONMENT:

iPhone 6s, iOS 14.4

ACTUAL RESULT:

The app freezes after pressing ‘Create account’ if the text fields are not filled.

EXPECTED RESULT:

The ‘required fields’ tips appear near the text fields that should be filled.

The location indicators are not displayed on the 'Universal's Volcano Bay' map when turned on
SEVERITY:

Major

STEPS TO REPRODUCE:
  1. Launch the app.
  2. Press ‘Menu’ in the top left corner.
  3. Scroll down to the ‘Theme Parks’ and press it.
  4. Press ‘Universal Volcano Bay’.
  5. In the header, press different icons to see what is located where.
  6. Observe that the map is blank, and there are no notifications that the park does not work, etc.
ENVIRONMENT:

iPhone 6s, iOS 14.4

ACTUAL RESULT:

The location indicators are not displayed on the ‘Universal Volcano Bay’ map.

EXPECTED RESULT:

The location indicators are displayed on the ‘Universal Volcano Bay’ map when turned on.

The map opens and drifts to the top right corner when the 'Smoking Permitted Areas' page is opened
SEVERITY:

Minor

STEPS TO REPRODUCE:
  1. Launch the app.
  2. Press ‘Menu’ in the top left corner.
  3. Scroll down to the ‘Guest Amenities’ section and press ‘Guest Services’.
  4. Press ‘Smoking Permitted Areas’.
  5. Observe as the map opens and shifts to the top.
ENVIRONMENT:

iPhone 6s, iOS 14.4

ACTUAL RESULT:

The map opens and shifts to the top left of the ‘Smoking Permitted Areas’ page.

EXPECTED RESULT:

The map opens and does not shift to the top left on the ‘Smoking Permitted Areas’ page.

The 'Mardi Gras' title is barely readable on the homepage
SEVERITY:

Trivial

STEPS TO REPRODUCE:
  1. Launch the app.
  2. Observe the homepage with the barely readable ‘Mardi Gras’ title.
ENVIRONMENT:

iPhone 6s, iOS 14.4

ACTUAL RESULT:

The ‘Mardi Gras’ title is barely readable on the homepage.

EXPECTED RESULT:

The ‘Mardi Gras’ title is quite readable on the homepage.

Bugs‌ ‌found‌ ‌in‌ Universal Orlando Resort ‬for iOS
The ‘Special Offer’ banner is blurred
SEVERITY:

Trivial

STEPS TO REPRODUCE:
  1. Launch the app.
  2. Press ‘Menu’ in the top left corner.
  3. Scroll down to ‘Special Offers’ and press it.
  4. Swipe to the last offer.
  5. Observe that the image is blurred.
ENVIRONMENT:

iPhone 6s, iOS 14.4

ACTUAL RESULT:

The ‘Special Offer’ banner is blurred.

EXPECTED RESULT:

The ‘Special Offer’ banner is not blurred.

Bugs‌ ‌found‌ ‌in‌ Universal Orlando Resort ‬for iOS
The image on the 'Ticket Assistance' page is stretched to fit
SEVERITY:

Trivial

STEPS TO REPRODUCE:
  1. Launch the app.
  2. Press ‘Menu’ in the top left corner.
  3. Scroll down to the ‘Help’ section and press it.
  4. Press ‘Ticket Assistance’.
  5. Observe that the image is stretched.
ENVIRONMENT:

iPhone 6s, iOS 14.4

ACTUAL RESULT:

The image on the ‘Ticket Assistance’ page is stretched to fit.

EXPECTED RESULT:

The image on the ‘Ticket Assistance’ page is not stretched to fit.

Bugs‌ ‌found‌ ‌in‌ Universal Orlando Resort ‬for iOS
The Universal Orlando Resort™ app is useful when planning your trip to the resort. The app helps visitors to find anything they need on the premises. This application is intuitive, but several defects, like blurred covers and the shifting map, take away from the user experience. I believe these shortcomings will be fixed to make this useful app better.
Alina, QA engineer

Alina, QA engineer

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