No bugs found in everything HelpDesk SaaS
everything HelpDesk
Everything HelpDesk is a flexible software solution aimed at providing streamlined help desk services. It’s a comprehensive platform that enables both the public and private sectors to manage tasks efficiently and effectively.
The everything HelpDesk software offers robust functionality, including ticket tracking, self-service portals, and broad reporting. It is designed with the flexibility to accommodate your unique workflows, issue types, and other operational requirements.
We are awarding the everything HelpDesk software with our Remarkable Quality badge since our QA team thoroughly tested it and discovered no severe defects!
3
browsers used
20
hours spent testing
>100
test cases run
0
bugs found
No bugs found testing ‘Downloads’ section access
Steps to Reproduce:
- Open the https://grouplink.com/products/everything-helpdesk/ link.
- Navigate to the ‘everything HelpDesk Downloads’ page.
- Click on each download link (e.g., zip, tar.gz, Linux-x86.sh).
Environment:
macOS 14.5 (23F79); Chrome 128.0.6613.120 (Official Build), Safari 17.5 (19618.2.12.11.6), Firefox 128.0
Expected Result:
The correct file should download without any errors.
Actual Result:
Bug not found.
BUG EXAMPLE:
No bugs found testing enterprise self-service portal pop up
Steps to Reproduce:
- Open the https://grouplink.com/products/everything-helpdesk/ link.
- Navigate to the ‘everything HelpDesk Downloads’ page.
- Click on the popup link ‘Click HERE to learn more’.
Environment:
macOS 14.5 (23F79); Chrome 128.0.6613.120 (Official Build), Safari 17.5 (19618.2.12.11.6), Firefox 128.0
Expected Result:
The link should direct the user to the relevant self-service portal information page.
Actual Result:
Bug not found.
No bugs found testing navigation to ‘About Us’ page
Steps to Reproduce:
- Open the https://grouplink.com/products/everything-helpdesk/ link.
- Navigate to the ‘About Us’ section from the ‘Company’ tab.
Environment:
macOS 14.5 (23F79); Chrome 128.0.6613.120 (Official Build), Safari 17.5 (19618.2.12.11.6), Firefox 128.0
Expected Result:
The ‘About Us’ page should display company details, including the executive team information, without errors.
Actual Result:
Bug not found.
No bugs found testing product information display
Steps to Reproduce:
- Open the https://grouplink.com/products/everything-helpdesk/ link.
- Navigate to the ‘Our Products’ section.
- Check each product tile for details.
Environment:
macOS 14.5 (23F79); Chrome 128.0.6613.120 (Official Build), Safari 17.5 (19618.2.12.11.6), Firefox 128.0
Expected Result:
Each product tile (e.g., ContactWise CRM, eReferrals, everything HelpDesk) should display its description and features accurately.
Actual Result:
Bug not found.
No bugs found testing HelpDesk pricing information
Steps to Reproduce:
- Open the https://grouplink.com/products/everything-helpdesk/ link.
- Review the pricing plans (Free, Lite, Full, etc.).
Environment:
macOS 14.5 (23F79); Chrome 128.0.6613.120 (Official Build), Safari 17.5 (19618.2.12.11.6), Firefox 128.0
Expected Result:
The pricing information should be clear, accurate, and without formatting issues.
Actual Result:
Bug not found.
BUG EXAMPLE:
No bugs found testing ‘Contact Us’ form submission
Steps to Reproduce:
- Open the https://grouplink.com/products/everything-helpdesk/ link.
- Fill out the ‘Contact Us’ form with the valid information (name, email, etc.).
- Click on the ‘Submit’.
Environment:
macOS 14.5 (23F79); Chrome 128.0.6613.120 (Official Build), Safari 17.5 (19618.2.12.11.6), Firefox 128.0
Expected Result:
A confirmation message should appear, and the data should be sent successfully.
Actual Result:
Bug not found.
No bugs found testing ‘Case Studies’ section navigation
Steps to Reproduce:
- Open the https://grouplink.com/products/everything-helpdesk/ link.
- Click on the ‘View other case studies’ link.
Environment:
macOS 14.5 (23F79); Chrome 128.0.6613.120 (Official Build), Safari 17.5 (19618.2.12.11.6), Firefox 128.0
Expected Result:
The link should take the user to a page with additional case studies.
Actual Result:
Bug not found.
No bugs found testing service portal features accessibility
Steps to Reproduce:
- Open the https://grouplink.com/products/everything-helpdesk/ link.
- Access the service portal from the provided link.
- Check the availability of features like the ‘Knowledgebase’, ‘Ticket Templates’, and ‘Asset Management’.
Environment:
macOS 14.5 (23F79); Chrome 128.0.6613.120 (Official Build), Safari 17.5 (19618.2.12.11.6), Firefox 128.0
Expected Result:
All features should be accessible and functional.
Actual Result:
Bug not found.
No bugs found testing functionalities of HelpDesk demo
Precondition:
The user must be logged in with a free account.
Steps to Reproduce:
- Open the https://grouplink.com/products/everything-helpdesk/ link.
- Click on the ‘Try for Free’ on the ‘everything HelpDesk’ page.
- Fill out any necessary details to start the demo.
Environment:
macOS 14.5 (23F79); Chrome 128.0.6613.120 (Official Build), Safari 17.5 (19618.2.12.11.6), Firefox 128.0
Expected Result:
The user should be able to access a functional demo environment.
Actual Result:
Bug not found.
No bugs found testing footer links navigation
Precondition:
The user must be logged in with some items in the collection.
Steps to Reproduce:
- Open the https://grouplink.com/products/everything-helpdesk/ link.
- Click on each footer link (e.g., Customer Area, Blog, Terms and Conditions).
Environment:
macOS 14.5 (23F79); Chrome 128.0.6613.120 (Official Build), Safari 17.5 (19618.2.12.11.6), Firefox 128.0
Expected Result:
Each link should navigate to the correct and relevant page without errors.
Actual Result:
Bug not found.
BUG EXAMPLE:
I carried out functional and usability tests and found no bugs, indicating a high code quality level. As a tester, I was extremely satisfied with the quality of the product.
No Bugs Found!
We tried to find bugs in this product but failed to spot any. While we still believe no software is 100% free of bugs, this app contains no critical or apparent defects that could negatively impact the user experience. 
