Bugs found in Spiceworks SaaS
Spiceworks is a global technology service connecting millions of decision-makers to facilitate success in their daily tasks.
Trusted by over 280,000 organizations worldwide, Spiceworks offers award-winning free tools and apps like the Cloud Help Desk, eliminating the need for server procurement, setup, or maintenance. Spiceworks fosters authentic connections within its community, providing a platform for IT professionals to engage with peers and industry brands.
QAwerk’s software testers thoroughly tested Spiceworks SaaS to make it even more attractive to users. Here are the bugs we’ve found.
Error occurs while searching
Severity:
Critical
Precondition:
Log in to the account.
Steps to Reproduce:
- In the top menu, click on the “Events” button.
- Click on the search field.
- Enter “test” in the search field.
- Click on the filters button.
- Next to the search field, click on the drop-down list.
- Select “Categories/Tags”.
Environment:
Windows 10 Pro
Chrome v.123.0.6312.59, Firefox v.124.0, Microsoft Edge v.122.0.2365.92
Actual Result:
An error occurs while searching.
Expected Result:
An error should not occur during the search.
Page loading takes long time
Severity:
Major
Precondition:
Log in to the account.
Steps to Reproduce:
- In the top menu, click on the “News & Insights” button.
- Click on the “News & Insights Home” button.
- Wait until the download wheel near the icon on the tab stops spinning.
Environment:
Windows 10 Pro
Chrome v.123.0.6312.59, Firefox v.124.0, Microsoft Edge v.122.0.2365.92
Actual Result:
The page takes a very long time to load. A full page load takes about 1 minute.
Expected Result:
The page loading time should not exceed 5 seconds.
Same pricing across all plans for terms
Severity:
Major
Precondition:
Log in to the account.
Steps to Reproduce:
- In the top menu, click on the “IT Tools” button.
- Click on the “Pricing” button.
Environment:
Windows 10 Pro
Chrome v.123.0.6312.59, Firefox v.124.0, Microsoft Edge v.122.0.2365.92
Actual Result:
Terms are priced the same for all plans.
Expected Result:
The terms and prices for different plans should be at least slightly different.
Failure to load advertising content
Severity:
Major
Precondition:
Log in to the account.
Steps to Reproduce:
- In the top menu, click on the “News & Insights” button.
- Click on the “News & Insights Home” button.
- Wait until the download wheel near the icon on the tab stops spinning.
Environment:
Windows 10 Pro
Chrome v.123.0.6312.59, Firefox v.124.0, Microsoft Edge v.122.0.2365.92
Actual Result:
Advertising content failed to load.
This occurs when the page load time exceeds 1 minute.
Expected Result:
The ad should load.
When switching to dark mode, pages remain in light mode
Severity:
Minor
Precondition:
Log in to the account.
Steps to Reproduce:
- In the top menu, click on the “News & Insights” button.
- Click on the “News & Insights Home” button.
- Click on the profile icon in the upper right corner.
- Click on the “My Profile” button.
- Click on the “Preferences” button.
- Click on the “Interface” button.
- In the “Color Scheme” section, choose “Dark” under Regular.
- In the top menu, click on the “Newsletter” button.
Environment:
Windows 10 Pro
Chrome v.123.0.6312.59, Firefox v.124.0, Microsoft Edge v.122.0.2365.92
Actual Result:
When switching to dark mode, some pages continue to use light mode.
Expected Result:
When dark mode is enabled, it should be applied to all pages.
White element in footer persists in dark mode
Severity:
Trivial
Precondition:
Log in to the account.
Steps to Reproduce:
- In the top menu, click on the “News & Insights” button.
- Click on the “News & Insights Home” button.
- Click on the profile icon in the upper right corner.
- Click on the “My Profile” button.
- Click on the “Preferences” button.
- Click on the “Interface” button.
- In the “Color Scheme” section, choose “Dark” under Regular.
- In the top menu, click on the “Community” button.
- Click on the “Community Home” button.
- Scroll through the pages.
Environment:
Windows 10 Pro
Chrome v.123.0.6312.59, Firefox v.124.0, Microsoft Edge v.122.0.2365.92
Actual Result:
Dark mode displays a white element in the footer.
Expected Result:
In dark mode, there should be no white elements in the footer.
Search field placeholder cut off
Severity:
Trivial
Precondition:
Log in to the account.
Steps to Reproduce:
- In the top menu, click on the “News & Insights” button.
- Сlick on the “News & Insights Home” button.
Environment:
Windows 10 Pro
Chrome v.122.0.6261.95
Actual Result:
The placeholder text in the search field is cut off.
Expected Result:
The placeholder in the search field should not be cut off.
During testing, 7 bugs affecting user engagement and platform usability were identified. To enhance Spiceworks' reliability, I suggest comprehensive testing across diverse user scenarios and device configurations, leveraging tools such as Selenium and JMeter for efficient bug detection.
