Bugs‌ ‌found‌ ‌in‌ ClickMeeting Webinars Meetings for iOS: ‌QAwerk‌ ‌Bug‌ ‌Crawl‌

ClickMeeting Webinars Meetings

3.8

ClickMeeting is a SaaS solution for hosting webinars, large-scale virtual events, team meetings, or online courses. ClickMeeting is not a mere video communication tool; it is specifically designed to make knowledge sharing easy and engaging.

The app offers such essential video-conferencing features as screen sharing, a presentation tool with the option to make notes, and a whiteboard to draw and collaborate simultaneously for up to 25 participants. Breakout rooms, virtual background, Q&As, polls and surveys, and a ton of other handy features are also included. There are also a bunch of automation opportunities, be it sending invitations, follow-up emails, or scheduling automated webinars.

Our QAwerk team has tested over 250 SaaS solutions, including various video-conferencing tools. ClickMeeting caught our eye with its abundance of useful functionalities, so we wanted to see how well those are implemented. Here are the issues we discovered from a preliminary check.

10K+ downloads
26 ratings

Upcoming event is displayed on the main screen after removal

Severity:

Major

Precondition:

Install the ClickMeeting application. Log in as “I’m a host”.

Steps to Reproduce:
  1. Open the ClickMeeting app.
  2. Click the “Meet now” button.
  3. Close the pop-up.
  4. Leave this webinar room => click the “Yes” button.
  5. Click the three dot menu => click the “Delete” button.
  6. Click the “Homepage” button.
Environment:

iPhone XR iOS 15.0.2

Actual Result:

Upcoming Event tab displays a removed event.

Expected Result:

The removed event isn’t displayed on the main screen.

Uploaded files are not displayed on the homepage

Severity:

Major

Precondition:

Install the ClickMeeting application. Log in as “I’m a host”.

Steps to Reproduce:
  1. Open the ClickMeeting app.
  2. Click the “Meet now” button => Close the pop-up.
  3. Click the Menu button.
  4. Select presentation => Add a new file.
  5. Close Storage and Menu => Leave this webinar room.
  6. Click the “Homepage” button.
Environment:

iPhone XR iOS 15.0.2

Actual Result:

Files Storage tab and Files tab display 0 files and 0kB used.

Expected Result:

Information about uploaded files and used data can be seen on the homepage.

Event info window goes off screen after rotating display

Severity:

Minor

Precondition:

Install the ClickMeeting application. Log in as “I’m a host”. Make sure the auto-rotate screen is enabled in phone settings.

Steps to Reproduce:
  1. Open the ClickMeeting app.
  2. Click the “Meet now” button => Close the pop-up.
  3. Click the “Info” button.
  4. Rotate the display to the horizontal orientation.
  5. Rotate the display to the vertical orientation.
Environment:

iPhone XR iOS 15.0.2

Actual Result:

The event Info window goes off screen after rotating the display.

Expected Result:

All elements of the info window are displayed within the screen area.

ClickMeeting is a browser-based web conferencing platform with many features designed to recreate a lifelike experience. Unfortunately, such a helpful application has several errors that interfere with the work. I would recommend the development team to implement the ability to update app information in real-time, without the need to reload it.
Yaroslav, QA engineer

Yaroslav, QA engineer

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