Bugs found in JW Player SaaS
JW Player is a web-based software solution designed to help businesses boost audience engagement, monetize video content, and reach any revenue goals.
The end-to-end platform is purpose-built to enable broadcasters, publishers, and other video-driven businesses to upload, manage, stream, and deliver high-quality videos – all in one place. It is a cutting-edge media player for running video advertising campaigns that help you capture the attention of potential customers with sight, sound and motion.
Our QA engineers decided to give JW Player a manual quality assurance test. Here are some of the bugs we spotted while browsing.
Account has not been approved in 48 hours
Severity:
Critical
Precondition:
The user is on the main page of the application.
Steps to Reproduce:
- Click “Log in”.
- Click “Signup”.
- Fill in the form with valid data.
- Click the “Start for free” button.
- Make sure that the “Thank you for signing up” message is displayed.
Environment:
Windows 10
Google Chrome v.109.0.5414.74
Firefox v.109.0.1 4
Microsoft Edge v.109.0.1518.78
Actual Result:
The “JW Player Free Trial” email has been sent; the account has not been approved in 48 hours; after contacting the support team, the following email has been received: “Thank you for contacting JWP. A member of the JWP team will be in touch shortly.”; no further assistance was provided.
Expected Result:
The account should be approved in 48h; the user should be able to contact the support team easily.
“Contact Support” link on “Forget Password” form redirects to non-existing page
Severity:
Major
Precondition:
The user is on the main page of the application.
Steps to Reproduce:
- Navigate to the “Login” page.
- Click the “Forgot password” link.
- Click the “Contact Support” link in the “Having problems” section.
Environment:
Windows 10
Google Chrome v.109.0.5414.74
Firefox v.109.0.1 4
Microsoft Edge v.109.0.1518.78
Actual Result:
The page with the next message is opened “Oops. The page you are looking for doesn’t exist”.
Expected Result:
The “Contact Support” page should be opened successfully.
No validation for “Phone” input field on “Sign up/Contact Us” form
Severity:
Minor
Precondition:
The user is on the main page of the website.
Steps to Reproduce:
- Click the “Login” tab.
- Follow the “Signup” link.
- Fill in all required fields except for the “Phone” field.
- Enter some text into the “Phone” field.
- Click “Sign up”.
Environment:
Windows 10
Google Chrome v.109.0.5414.74
Firefox v.109.0.1 4
Microsoft Edge v.109.0.1518.78
Actual Result:
There’s no validation for the “Phone” field.
Expected Result:
The “Phone” field should accept only numbers.
“Ad Choices” link leads to “Privacy Policy” page
Severity:
Minor
Precondition:
The user is on the main page of the application.
Steps to Reproduce:
Click the “Ad Choices” link at the bottom of the page.
Environment:
Windows 10
Google Chrome v.109.0.5414.74
Firefox v.109.0.1 4
Microsoft Edge v.109.0.1518.78
Actual Result:
The “Privacy Policy” page is displayed (the “Privacy Policy” link at the bottom of the page leads to the same page).
Expected Result:
The “Ad Choices” page should be opened after following the “Ad Choices” link.
Page content is moving when team member’s biography is opened on “About” tab
Severity:
Minor
Precondition:
The user is on the “About” tab.
Steps to Reproduce:
- Scroll down to the “Meet the team” section.
- Click the “View the Biography” link next to any team member.
- Make sure that the biography of a selected team member is opened.
- Click outside the “Biography” pop-up.
Environment:
Windows 10
Google Chrome v.109.0.5414.74
Firefox v.109.0.1 4
Microsoft Edge v.109.0.1518.78
Actual Result:
The content of the page is moving when the biography is opened and the user clicks outside the pop-up.
Expected Result:
The content of the page should not change the position.
Filtering of open positions doesn’t work on “Careers” tab
Severity:
Minor
Precondition:
The user is on the main page.
Steps to Reproduce:
- Scroll down to the footer of the page.
- Follow the “Careers menu” item in the “About” section.
- Scroll down to the “Current Job Openings” section.
- Filter the list of job openings by every value from the “Office” drop-down list.
Environment:
Windows 10
Google Chrome v.109.0.5414.74
Firefox v.109.0.1 4
Microsoft Edge v.109.0.1518.78
Actual Result:
Filtering by the following “Office” criterias doesn’t work: Netherlands, United Kingdom, United States.
Expected Result:
The job openings should be filtered by any “Office” value.
JWP support chat closes only from second time
Severity:
Minor
Precondition:
The user is on the main page.
Steps to Reproduce:
- Open the support chat at the right bottom side of the page.
- Close the “Chat” modal window by clicking the “Cross” button.
Environment:
Windows 10
Google Chrome v.109.0.5414.74
Firefox v.109.0.1 4
Microsoft Edge v.109.0.1518.78
Actual Result:
The “JWP” modal window closes after clicking on the “Cross” button twice.
Expected Result:
The “JWP” modal window should be closed from the first clicking on the “Cross” button.
404 error is displayed after clicking “live streaming” link in “Case Studying” menu
Severity:
Minor
Precondition:
The user is on Solutions -> Sports.
Steps to Reproduce:
- Scroll down and click the “Read Case Study” button.
- Follow the “live streaming” link.
Environment:
Windows 10
Google Chrome v.109.0.5414.74
Firefox v.109.0.1 4
Microsoft Edge v.109.0.1518.78
Actual Result:
A 404 error is displayed.
Expected Result:
The page with a 404 error should not be displayed; if some content is not available in a particular region, a more user-friendly page should be displayed.
The issue that I faced from the beginning is that my account wasn’t approved in 48h and the support team didn’t contact me in 24h as promised. Besides that, I found some validation bugs and issues related to non-existing pages.
