Bugs found in Hootsuite SaaS
Hootsuite is a robust social media management system that helps its users easily plan and publish content on multiple social media accounts, track performance and overall progress in real time, and become much more efficient.
The platform is trusted by thousands of brands, thousands of professionals and organizations in the social media sphere. Hootsuite empowers businesses to launch astonishing social campaigns, and deliver 5-star social commerce experiences. Hootsuite offers a free 30-day trial to get comfortable with a new software solution designed to adapt to everyone’s needs.
We find Hootsuite’s platform quite engaging, so we manually tested it to make it even more appealing to end-users. Here is a detailed report from our QA team.
User can create account with one symbol in “Full name” and “Business email address” fields
Severity:
Minor
Precondition:
The user is on https://hootsuite.com/billing/create-account?plan=PROFESSIONAL_PLAN page.
Steps to Reproduce:
1. Click the “Full name” field and type “-”.
2. Click the “Business email address“ field and type “.gmail.co”.
3. Click the “password“ field and type a valid password.
4. Click the “Create my account” button.
Environment:
Windows x64
Chrome v.109.0.5414.120
Firefox Version 110.0
Edge Version 110.0.1587.46
Actual Result:
The user was redirected to the payment page.
Expected Result:
Validation should appear.
400 error after clicking “Planner” button
Severity:
Minor
Precondition:
1. The user has downloaded and opened the Hootsuite mobile app.
2. The user has linked Facebook page with the app.
Steps to Reproduce:
- Click the “Planner” button.
Environment:
iPhone 13Pro iOS 16.1.1
Actual Result:
Error message shows up: ”Unknown server error (400)”.
Expected Result:
The “Planner” page should be loaded.
User is redirected to initial step after changing language on registration page
Severity:
Minor
Precondition:
1. The user has created an account.
2. The user is on https://hootsuite.com/billing/create-account?plan=PROFESSIONAL_PLAN page.
Steps to Reproduce:
1. Fill all fields with valid data.
2. Click the “Create my account” button.
3. Click the language dropdown in the bottom left.
4. Select “French”.
Environment:
Windows x64
Chrome v.109.0.5414.120
Firefox Version 110.0
Edge Version 110.0.1587.46
Actual Result:
The user is redirected back to Step 1.
Expected Result:
Step 2 should be displayed after changing language.
I found several minor issues on the registration page. In order to provide a better user experience, I recommend running functional and regression testing after each new release.
