Bugs found in SketchUp SaaS
SketchUp is a premier 3D design software renowned for its intuitive modeling tools and expansive feature set. It helps designers, architects, and hobbyists realize their creative visions, all within a user-friendly environment that seamlessly merges functionality with accessibility.
Whether you are sketching drafts for architecture projects or creating assets for game design, SketchUp spans a broad spectrum of industries. Its collaborative features, simple document sharing, and wide compatibility empower teams to synchronize their workflows more effectively.
Our QAwerk team performed a comprehensive Bug Crawl on SketchUp SaaS to pinpoint factors that may diminish its reliability or user satisfaction. The following sections detail the bugs discovered during our testing.
Unable to click “Next” button due to unscrollable page
Severity:
Major
Precondition:
User is on the quiz page.
Steps to Reproduce:
- Open the quiz page at https://www.sketchup.com/en/quiz.
- Proceed to “3D printing” step.
- Attempt to scroll down the page.
Environment:
Device: MacBook Pro 14 (macOS 15.3.1)
Browsers: Chrome 128.0.6613.120, Safari 17.5 (19618.2.12.11.6), Firefox 128.0
Actual Result:
The page does not scroll, and the “Next” button remains inaccessible, preventing progress on the quiz.
Expected Result:
Page should scroll, displaying the “Next” button so users can proceed.
Incorrect menu highlighting when selecting Pricing options
Severity:
Major
Precondition:
User is on the SketchUp website with the navigation menu expanded.
Steps to Reproduce:
- Open the website https://www.sketchup.com/en/.
- Hover over the “Pricing” menu and select any submenu option (e.g., “Plans and Pricing,” “Enterprise”).
- Observe the highlighted navigation menu.
Environment:
Device: MacBook Pro 14 (macOS 15.3.1)
Browsers: Chrome 128.0.6613.120, Safari 17.5 (19618.2.12.11.6), Firefox 128.0
Actual Result:
The “Plans” menu becomes highlighted instead of “Pricing.”
Expected Result:
The “Pricing” menu remains highlighted when selecting a submenu option.
Duplicate scrollbars appear on the quiz page after navigating via the menu
Severity:
Minor
Precondition:
User is on the quiz page https://www.sketchup.com/en/quiz.
Steps to Reproduce:
- Open the SketchUp website.
- Hover over the “Pricing” menu in the top navigation bar.
- Click on “Find the right plan” from the dropdown.
- Observe the layout of the quiz page.
Environment:
Device: MacBook Pro 14 (macOS 15.3.1)
Browsers: Chrome 128.0.6613.120, Safari 17.5 (19618.2.12.11.6), Firefox 128.0
Actual Result:
Two vertical scrollbars appear on the right side, even though the content does not require scrolling.
Expected Result:
Only one scrollbar is visible if needed, or none if content fits in the viewport.
SketchUp SaaS exhibits a smooth interface but falls short in a few interaction scenarios. Issues with scrolling and menu highlighting may disrupt user flow and productivity. Fine-tuning these areas will improve consistency and ensure a more satisfying user experience.
