Bugs‌ ‌found‌ ‌in‌ Santa Clarita Mobile App for iOS

Bugs‌ ‌found‌ ‌in‌ Santa Clarita Mobile App for iOS

Santa Clarita Mobile App

3.8

Santa Clarita is a mobile solution designed to bridge the gap between the needs of Santa Clarita citizens and the efforts of the local government. Reporting to the authorities has never been easier: take a picture of what bothers you, like a pothole or a graffiti, specify the location, add a brief description of the issue, provide your contacts, and submit your request. What makes the app even more appealing is that it has an option to report anonymously, catering to the needs of those people who may feel concerned about their privacy, yet still would like to contribute to improving the city infrastructure. Apart from submitting service requests, the app users can also check the latest news and events to stay updated and remain active members of the Santa Clarita community.

Since we had worked with web platforms for citizen request management in the past, we were curious to test a mobile version designed with the same mission in mind. If you are interested in what Santa Clarita bugs we managed to detect, keep reading.

gogovapps.com
The home page is empty right after opening the app
SEVERITY:
Medium

STEPS TO REPRODUCE:
  1. Open the app.

ENVIRONMENT:

iPhone 11 + iOS 14.2

Actual result:

The blocks on the home page are empty. No data is displayed.

EXPECTED RESULT:
The data on the home page is properly displayed.

Bugs‌ ‌found‌ ‌in‌ Santa Clarita Mobile App for iOS: ‌QAwerk‌ ‌Bug‌ ‌Crawl‌
The empty pages are displayed when the internet connection is disabled
SEVERITY:
Medium

STEPS TO REPRODUCE:
  1. Open the app.
  2. Navigate through the app.

ENVIRONMENT:

iPhone 11 + iOS 14.2

PRECONDITION:

The internet connection is turned off.

Actual result:

The pages are empty; there is no visible data on the pages.

EXPECTED RESULT:
A validation error message pops up when the internet connection is disabled.

The “Call 911 for Emergencies” button is not clickable
SEVERITY:
Medium

STEPS TO REPRODUCE:
  1. Open the app.
  2. Tap the “Start Request” button.
  3. Tap the “Call 911 for Emergencies” button under the search.
  4. Tap the “Call 911 for Emergencies” button again in the new window.

ENVIRONMENT:

iPhone 11 + iOS 14.2

PRECONDITION:

The user is logged in.

Actual result:

Nothing happens after tapping the button. The button is disabled.

EXPECTED RESULT:
Once the button is tapped, the keypad modal for calling the number pops up.

The app is basically a must-have for all Santa Clarita residents as one can submit a service request on-the-go, with no bureaucracy involved, and check the latest news and events just in a few taps. Santa Clarita Mobile functions quite well; at the same time, some bugs pop up right after opening the app, which undermines its overall positive impression. Among the most noticeable issues I found are empty pages and a disabled emergency call button.
Artem, QA engineer

Artem, QA engineer

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