Bugs found in Messagely SaaS: QAwerk Bug Crawl
Messagely is an interaction management platform that helps businesses acquire new customers and stay in touch with them. The tool offers modern customer messaging with full context due to effortless CRM integration. Fast response time is widely considered the most important attribute of good customer service. Self-service knowledge base, targeted messages, and the shared team inbox are just some of the features allowing for better integration and quicker response time to customer inquiries. Chatbots are indispensable for better customer service. With Messagely’s multi-functional chatbot, it is easier to answer queries, generate leads, and be there for your customers 24/7.
To put in a nutshell, this customer interaction platform is designed to improve customer support by introducing smart solutions and innovative features.
At QAwerk, we advocate for a seamless user experience, so we launched the Bug Crawl initiative to tackle drawbacks that hinder smooth software performance. Read on to get more details on Messagely bugs that we found.
The broken page is displayed after clicking on the “Back to Home” following the Sign-in flow
Severity:
Major
Steps to Reproduce:
- Go to https://www.messagely.com/.
- Click on the “Login” > “Sign in” button.
- Enter the data into the fields.
- Click on the “Submit” button.
- Click on the “Back to Home” button.
Environment:
Win 10 (x64) +
Google Chrome 86.0.4240.198
Mozilla Firefox 82.0.2
Microsoft Edge 44.19041.423.0
Internet Explorer 11.572.19041.0
Actual Result:
The broken page is displayed.
Expected Result:
The user should be redirected to the Home page.
Console errors are generated nonstop
Severity:
Major
Steps to Reproduce:
- Go to https://www.messagely.com/.
- Open the Console in the DevTools of the browser.
Environment:
Win 10 (x64) +
Google Chrome 86.0.4240.198
Mozilla Firefox 82.0.2
Microsoft Edge 44.19041.423.0
Internet Explorer 11.572.19041.0
Actual Result:
Console errors are generating nonstop.
Expected Result:
There are no console errors.
The “Help Docks” UI element is not responsive
Severity:
Minor
Steps to Reproduce:
- Go to https://www.messagely.com/.
- Click on the “Resources” dropdown.
- Choose the “Help Docks” option.
Environment:
Win 10 (x64) +
Google Chrome 86.0.4240.198
Mozilla Firefox 82.0.2
Microsoft Edge 44.19041.423.0
Internet Explorer 11.572.19041.0
Actual Result:
The user is not redirected to the “Help Docks” page.
Expected Result:
The user is redirected to the “Help Docks” page.
The “Start Free Trial” button position changes
Severity:
Minor
Steps to Reproduce:
- Go to https://www.messagely.com/.
- Enter the invalid email into the “Enter your email” field.
- Click on the “Start Free Trial” button.
Environment:
Win 10 (x64) +
Google Chrome 86.0.4240.198
Mozilla Firefox 82.0.2
Microsoft Edge 44.19041.423.0
Internet Explorer 11.572.19041.0
Actual Result:
The error messages appear, affecting the position of the “Start Free Trial” button.
Expected Result:
The button’s position should not change.
An irrelevant year is indicated in the footer of the “Login” window
Severity:
Trivial
Steps to Reproduce:
- Go to https://www.messagely.com/.
- Click on the “Login” button on the top-right.
Environment:
Win 10 (x64) +
Google Chrome 86.0.4240.198
Mozilla Firefox 82.0.2
Microsoft Edge 44.19041.423.0
Internet Explorer 11.572.19041.0
Actual Result:
The “2019” value is displayed in the “Login” window.
Expected Result:
The relevant year should be displayed.
Messagely is a handy customer messaging platform. They offer reasonable pricing plans and special offers for early-stage start-ups. The tests I have performed revealed input errors, UI/UX, and functional bugs, and several poor error handling results. I am glad to be a part of this initiative because it is critical to identify potential disruptions in such tools, for software owners to timely take measures for issue mitigation.
