LiveHelpNow is a SaaS platform designed to take customer support to a whole new level. Its solutions are a perfect fit for call centers serving multiple brands. One of the present-day must-haves it offers is high customization of the chat windows. LiveHelpNow users can not only adjust the visual component to match the branding, but also set up their own chat workflows. Suppose you work for a company with a global target audience. In this case, you want to be sure that visitors speaking Russian or Chinese are automatically forwarded to operators proficient in these languages. With LiveHelpNow, this workflow can be created in a matter of minutes. For a seamless consumer experience to happen, support operators have to be knowledgeable about the services inquired. Therefore, it only makes sense to stream the traffic from certain pages to people from the right departments who have the right answers. Another prominent advantage of LiveHelpNow is that it is omnichannel and thus covers consumer inquiries from SMS, email, and social media platforms like Facebook and Twitter. Apart from robust chat functionality and intelligent bots, LiveHelpNow offers some fantastic features for real-time operator training, such as agent monitoring and sentiment analysis.
As a service agency, we understand the value of timely and professional customer support. Therefore, we advocate for brands that develop products to ease this often overly-complicated yet so essential process. We browsed through the LiveHelpNow website, and here is what can be improved right now.
- March 15, 2021