Bugs found in GoPass for iOS
GoPass is a mobile solution for cashless traveling around Dallas, Texas, and 12 surrounding cities developed by DART, a US-based transit services provider. GoPass enables purchasing bus and rail passes on the app, provides information on bus and rail schedules, offers useful trip planning features, and has a section on local events accessible by transit.
Although the app was designed to simplify the travel process, GoPass’s bugs may ruin the whole concept. We hope this report will help GoPass eliminate both minor and critical bugs so that its users can fully enjoy their ride.
The user is not able to proceed with payment after making a request for buying a previously ordered ticket
Severity:
Critical
Steps to Reproduce:
- Launch the app.
- Within “Suggested” section, find the “DAY PASS, Local, Adult” with the next price: $6.00.
- Tap on the “Buy Ticket” button.
- Tap on “Select Payment Method”.
- In the next window, find “Pay with unstored card” and tap on it.
- Tap on the “Buy” button.
- Take a look at the next result.
Environment:
iPad + iOS 10.3.3
Actual Result:
“Unable to proceed with payment” message appears after tapping on the “Buy” button.
Expected Result:
The user is able to proceed with payment after tapping on the “Buy” button.
“Buy Tickets” & “Plan & Route/Stop Details” buttons are missing
Severity:
Major
Steps to Reproduce:
- Launch the app.
- Take a look at the empty space between “GoPass” and “Suggested” sections /* There should be “Buy Tickets and Plan & Route/Stop Details” buttons.
- Pay attention to the next result.
Environment:
iPad + iOS 10.3.3
Actual Result:
“Buy Tickets” & “Plan & Route/Stop Details” buttons are missing.
Expected Result:
“Buy Tickets” & “Plan & Route/Stop Details” buttons are shown.
“Add Funds” button is missing on the “Wallet” section
Severity:
Major
Steps to Reproduce:
- Launch the app.
- Tap on the “Wallet” icon.
- Take a look at the upper-right corner of the screen.
- Pay attention to the next result.
Environment:
iPad + iOS 10.3.3
Actual Result:
“Add Funds” button is missing on the “Wallet” section.
Expected Result:
“Add Funds” button is shown on the “Wallet” section and the user is able to proceed with funds transfer.
The text “No Stops at the moment” is not fully displayed inside the “Stops” frame
Severity:
Minor
Steps to Reproduce:
- Launch the app.
- Scroll down a little bit.
- Take a look at the “Stops” section.
- Pay attention to the next result.
Environment:
iPad + iOS 10.3.3
Actual Result:
The text “No Stops at the moment” is not fully displayed inside the “Stops” frame.
Expected Result:
“No stops at the moment” is fully shown inside the “Stops” frame.
The “Area” drop-down menu opens without request upon closing the “Agency” drop-down menu
Severity:
Minor
Steps to Reproduce:
- Launch the app.
- Tap on the “Buy” icon.
- Open the “Agency” drop-down menu by tapping on it.
- Close the “Agency” drop-down menu by tapping on it once again.
- Take a look at the next result.
Environment:
iPad + iOS 10.3.3
Actual Result:
The “Area” drop-down menu opens once the user closes the “Agency” drop-down menu.
Expected Result:
The “Area” drop-down does not open after closing the “Agency” drop-down menu.
The text of the “Buy” icon disappears when the user clicks on it
Severity:
Trivial
Steps to Reproduce:
- Launch the app.
- Find the “Buy” icon on the icons panel.
- Click on the “Buy” icon.
- Pay attention to the next result.
Environment:
iPad + iOS 10.3.3
Actual Result:
The text of the “Buy” icon disappears when the user clicks on it.
Expected Result:
The text of the “Buy” icon does not disappear when the user clicks on it.
The text of the “More” icon disappears when the user clicks on it
Severity:
Trivial
Steps to Reproduce:
- Launch the app.
- Find the “More” icon on the icons panel.
- Click on the “More” icon.
- Pay attention to the next result.
Environment:
iPad + iOS 10.3.3
Actual Result:
The text of the “More” icon disappears when the user clicks on it.
Expected Result:
The text of the “More” icon does not disappear when the user clicks on it.
GoPass is the easiest way to buy transit passes for DART, Trinity Metro, Tulsa Transit, and DCTA – right from your phone. Moreover, it’s easy to set up and use – you’ll never need to buy a paper ticket again. However, such apps require double QA effort as relying on the app to purchase the ticket and being unable to do so at the last minute adds frustration to the travel process, which may be stressful enough on its own.
