Bugs found in SendPulse SaaS
SendPulse is a multi-channel marketing platform that centralizes Email, SMS, Web Push, SMTP, and Viber into a single solution. It leverages AI to automate campaigns, personalize messages, and deliver transactional emails, significantly improving business communications and customer outreach.
The QAwerk team recently conducted a detailed Bug Crawl on SendPulse, uncovering several issues that may hinder the platform’s functionality and user engagement. To offer a comprehensive evaluation, we tested SendPulse’s campaign automation tools, dashboard interfaces, and cross-platform integrations under various scenarios. This allowed us to pinpoint performance gaps and usability concerns that could affect marketers and sales teams.
Below is a list of the most critical and high-impact bugs we identified during our analysis.
Newly added deals not dynamically appearing on dashboard
Severity:
Critical
Precondition:
- The user is logged into their account.
- The user has access to the Dashboard.
Steps to Reproduce:
- Go to the “Dashboard” page.
- Click the “Add Deal” button.
- Create and save a new deal.
Environment:
Windows 10
Browsers: Chrome 127.0.6533.89, Firefox 128.0.3, Edge 127.0.2651.86
Actual Result:
The newly added deal doesn’t show in the recent deals list.
Deal counters remain unchanged.
Changes only appear after a page refresh.
Expected Result:
The newly created deal should dynamically appear in the recent deals list.
Deal counters update immediately without requiring a refresh.
Non-dynamic deal information updates on dashboard
Severity:
Critical
Precondition:
- The user is logged in.
- Multiple deals are available on the Dashboard.
Steps to Reproduce:
- Access the “Dashboard” page.
- Open an existing deal.
- Change the deal amount.
- Save the changes.
Environment:
Windows 10
Browsers: Chrome 127.0.6533.89, Firefox 128.0.3, Edge 127.0.2651.86
Actual Result:
The updated deal amount does not reflect on the Dashboard unless the page is manually refreshed.
Expected Result:
Deal edits should appear in real time on the Dashboard without needing a refresh.
Persistent email error message despite inputting valid email address
Severity:
Major
Precondition:
The user is on the registration page.
Steps to Reproduce:
- Enter an invalid email address (e.g., “1”) in the email field.
- Fill out other mandatory fields: phone number, name, and password.
- Click “Sign Up” and note the error triggered by the invalid email.
- Replace the invalid email with a valid one (e.g., “[email protected]”).
Environment:
Windows 10
Browsers: Chrome 127.0.6533.89, Firefox 128.0.3, Edge 127.0.2651.86
Actual Result:
The error message remains, and the “Sign Up” button stays disabled despite the email now being valid.
Expected Result:
Once a valid email is entered, the error should disappear, and the “Sign Up” button should be enabled.
Persistent “Email already in use” error blocking registration with an unused email
Severity:
Major
Precondition:
An existing SendPulse account has been created with a certain email address.
Steps to Reproduce:
- Go to the registration page.
- Enter an email address already in use.
- Fill out the remaining fields: phone number, name, and password.
- Click “Sign Up” and note the “Email already in use” error.
- Replace the used email with a new, unused email address.
Environment:
Windows 10
Browsers: Chrome 127.0.6533.89, Firefox 128.0.3, Edge 127.0.2651.86
Actual Result:
The “Email already in use” error persists, and even after a new email is provided, the “Sign Up” button remains unresponsive.
Expected Result:
When an unused email is entered, the error should clear, and the “Sign Up” button should become available.
Completion Time Not Reset After Moving Deal from a Restrictive Stage to a Non-Restrictive Stage
Severity:
Major
Precondition:
A pipeline and a deal exist.
Steps to Reproduce:
- Go to the Default Pipeline page.
- Click “Add Stage.” Enter “test” as the stage name (no completion time).
- Click “Add Stage” again. Name it “test2” with a 1-hour deal completion time.
- Drag a deal onto “test2.”
- Drag the same deal back to “test.”
Environment:
Windows 10
Browsers: Chrome 127.0.6533.89, Firefox 128.0.3, Edge 127.0.2651.86
Actual Result:
The deal retains its completion time from “test2,” even though “test” does not have a time restriction.
Expected Result:
Moving a deal to a stage with no completion time should clear any previously set time.
Cropping a GIF profile picture freezes animation
Severity:
Minor
Precondition:
- Access to Profile Settings.
- A GIF image is available for testing.
Steps to Reproduce:
- Go to Profile Settings.
- Upload a GIF as the profile picture.
- Click “Crop,” adjust the crop area, then “Save.”
Environment:
Windows 10
Browsers: Chrome 127.0.6533.89, Firefox 128.0.3, Edge 127.0.2651.86
Actual Result:
The GIF displays as a static image post-crop, losing its animation.
Expected Result:
After cropping, the GIF should retain its animation and function normally.
I identified several significant bugs spanning from blocked registration flows to delayed deal updates on the dashboard. Swiftly resolving these issues will improve user satisfaction and reinforce SendPulse’s reliability.
