Bugs found in Act! SaaS
Act! is a customer relationship management (CRM) and marketing automation platform designed to help small businesses streamline their operations and improve their sales performance.
Key features of Act! SaaS include centralized customer data management, email marketing, sales pipeline management, marketing automation, and business analytics. The platform integrates with popular email and calendar applications, providing a seamless workflow for businesses.
We at QAwerk manually tested Act! SaaS and identified several areas where improvements could be made to enhance the user experience and overall performance. We hope our findings will be valuable to the Act! SaaS team as they continue to develop and refine their product.
Excessive page load time across website
Severity:
Major
Precondition:
No preconditions are required.
Steps to Reproduce:
- Open Act!
- Browse through the website.
- Observe that the loading time for each page is significantly higher than the typical loading time for an average website.
Environment:
Operation System: Windows 11×64
Browsers: Google Chrome, Edge, Mozilla Firefox
Actual Result:
The loading time for each page is significantly higher than that of an average website.
Expected Result:
The page load time should be at an acceptable level for users to minimize user frustration and abandonment.
Poor visibility of buttons in “Contact” page header
Severity:
Major
Precondition:
No preconditions are required.
Steps to Reproduce:
- Open Act!
- Open the “Contact” page.
- Notice that buttons in the “Contact” page header are hard to read.
Environment:
Operation System: Windows 11×64
Browsers: Google Chrome, Edge, Mozilla Firefox
Actual Result:
The buttons in the “Contact” page header are difficult to read due to poor visibility.
Expected Result:
All buttons in the “Contact” page header should be clearly visible and easy to read.
There is no search button in “Partners” tab
Severity:
Minor
Precondition:
The “Partners” page is not cached.
Steps to Reproduce:
- Open Act!
- Open the “Partners” page.
- Notice that there is no search button in the “Partners” tab.
Environment:
Operation System: Windows 11×64
Browsers: Google Chrome, Edge, Mozilla Firefox
Actual Result:
There is no search button in the “Partners” tab.
Expected Result:
There should be a search button or some hints for users on how to use filters.
User can request password restoration for nonexistent account
Severity:
Minor
Precondition:
There is no existing account associated with the tested email address.
Steps to Reproduce:
- Open Act!
- Open the “Login” form.
- Click on the “Having trouble logging in?” link.
- Enter an email that has not been used to create an account.
- Notice that the user can request to restore a password of an account that does not exist.
Environment:
Operation System: Windows 11×64
Browsers: Google Chrome, Edge, Mozilla Firefox
Actual Result:
The user can request to restore a password of an account that does not exist.
Expected Result:
Users should not have the ability to request password restoration for accounts that do not exist.
Header buttons are not highlighted upon selection
Severity:
Minor
Precondition:
No preconditions are required.
Steps to Reproduce:
- Open Act!
- Hover the mouse pointer over any button in the header.
- Notice that buttons in the header are not highlighted upon selection.
Environment:
Operation System: Windows 11×64
Browsers: Google Chrome, Edge, Mozilla Firefox
Actual Result:
Header buttons are not highlighted upon selection.
Expected Result:
Selected buttons should be highlighted to show users which tab is active.
Act! offers a wide range of helpful features, albeit with a few common bugs that might disrupt the user experience, even during the initial session. I found two major issues, with one of them related to application performance, a crucial factor for today's users.
